Zoho Forms vs Formisoft: General-Purpose CRM Tool vs Purpose-Built Healthcare Intake
February 15, 2026 · Formisoft Team
From the team at Formisoft, the HIPAA-ready platform for patient intake, scheduling, and payments. Learn more →
Zoho Forms makes sense if your entire business runs on Zoho. It connects to Zoho CRM, Zoho Desk, Zoho Analytics, the whole suite. For sales teams and general businesses, it's a solid choice.
But healthcare isn't a general business. You need HIPAA compliance, not just "advanced security." You need insurance capture and medication lists, not just text fields. You need patient records, not just CRM contacts. Here's why Formisoft is the right tool for the job.
The Quick Comparison
| Feature | Zoho Forms | Formisoft |
|---|---|---|
| HIPAA Compliance | ❌ Not specifically HIPAA-focused. Requires careful configuration and additional Zoho products |
✅ HIPAA-ready from day one: AES-256, TLS 1.3, US-hosted, BAA included |
| Healthcare Fields | ❌ Generic form fields. Manual configuration needed for healthcare |
✅ 25+ purpose-built fields: insurance, medications, allergies, conditions, consent, e-signatures, photo upload |
| AI Form Builder | ❌ No AI-powered form generation |
✅ Describe your needs in plain English. AI builds the complete form |
| Form Builder UX | ✅ Drag-and-drop builder, functional but dated design |
✅ Modern canvas with drag-and-drop, slash commands, inline editing |
| Patient Management | ❌ Submissions go to Zoho CRM as contacts, not patient records |
✅ True patient records with linked submissions and visit history |
| Appointment Scheduling | ❌ Requires separate Zoho Bookings product |
✅ Built-in availability calendar, magic-link intake emails, iCal sync |
| E-Signatures | ❌ Requires separate Zoho Sign product |
✅ Built-in e-signatures for consent and authorization forms |
| Payments | ✅ Payment collection available |
✅ Stripe-powered copay and deposit collection built into any form |
| Conditional Logic | ✅ Conditional logic supported |
✅ Advanced show/hide, regex validation, multi-page branching with auto-save |
| Analytics | ✅ Built-in reporting, Zoho Analytics integration |
✅ Full funnel: views, starts, completions, drop-offs, devices, geography |
| Integrations | ✅ Deep Zoho ecosystem integration, limited outside it |
✅ HMAC-verified webhooks work with any system: EHR, PM, CRM |
| Branding | ✅ Custom branding on higher plans |
✅ Full white-label: logo, colors, fonts, complete brand control |
| Pricing | ❌ $10-100/mo + additional Zoho products for scheduling, e-sign, analytics. Costs compound |
✅ $79.99/mo flat. Scheduling, e-signatures, analytics, everything included |
The Zoho Ecosystem Trap
One tool becomes five
Need forms? Zoho Forms. Need scheduling? Zoho Bookings. Need e-signatures? Zoho Sign. Need analytics? Zoho Analytics. Need CRM? Zoho CRM. Each product has its own pricing, its own learning curve, and its own limitations. With Formisoft, patient intake is one tool that does everything.
HIPAA compliance is your problem
Zoho has security features, but HIPAA compliance isn't a checkbox. It's an architecture. Zoho Forms wasn't designed for healthcare, so making it HIPAA-compliant requires careful configuration across multiple products, a separate BAA process, and ongoing vigilance. Formisoft was built for healthcare from the ground up.
CRM contacts aren't patient records
Zoho sees your patients as CRM contacts. Formisoft sees them as patients, with linked form submissions, visit history, and clinical data. The difference matters when your staff needs to pull up a patient's complete intake history before an appointment.
Healthcare fields don't exist
Zoho Forms has text fields, dropdowns, and checkboxes. That's it. Building a structured medications list, an allergy severity tracker, or an insurance capture form means hours of manual configuration with no clinical validation. Formisoft has 25+ healthcare-specific fields ready to drop into any form.
What Formisoft Replaces
| Instead of... | Use Formisoft's... |
|---|---|
| Zoho Forms + manual field configuration | AI Form Builder with 25+ healthcare fields |
| Zoho Bookings (separate product) | Built-in appointment scheduling |
| Zoho Sign (separate product) | Built-in e-signatures |
| Zoho Analytics (separate product) | Built-in form analytics and conversion tracking |
| Zoho CRM contacts | True patient management with visit history |
| Manual email sending | Automated magic-link intake emails |
| Multiple Zoho subscriptions | One flat $79.99/month |
Why Healthcare Practices Choose Formisoft
One tool, one price, everything included
$79.99/month. Forms, scheduling, e-signatures, analytics, patient management, AI generation, HIPAA compliance. No add-ons, no upsells, no "contact sales."
Built for healthcare, not adapted for it
Every decision in Formisoft was made with healthcare in mind. The fields are clinical. The security is HIPAA-grade. The workflows match how practices actually operate. You don't have to make a general tool work for healthcare. You use a tool that was designed for it.
AI that speaks your specialty
Tell Formisoft "Create a physical therapy intake form with injury history, pain assessment, insurance, and consent" and get a clinically structured, multi-page form in seconds. Not a generic template you spend an hour adapting.
The complete pre-visit experience
Schedule the appointment. Send the magic-link email automatically. Patient fills out the form on their phone, with progress bars, auto-save, and a branded experience. Submission links to their patient record. Staff reviews before the visit. One workflow. Zero gaps.
The Bottom Line
Zoho Forms is a capable form builder inside a massive ecosystem. But for healthcare intake, that ecosystem becomes a cost multiplier, adding products for scheduling, e-signatures, analytics, and compliance that Formisoft includes from day one.
If you're piecing together Zoho products to build a healthcare intake workflow, you're paying more for less. Formisoft gives you everything in one place, at one price, designed for exactly what you need.
Get started free → and simplify your entire intake stack.
