Terms of Service

1. Acceptance of Terms

By accessing or using Formisoft ("the Platform"), you agree to be bound by these Terms of Service. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Service

Formisoft provides a patient intake platform that enables healthcare providers to create digital forms, collect patient information, manage appointments, and automate intake workflows.

3. Account Responsibilities

• You must provide accurate and complete registration information
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activity that occurs under your account

4. Data Ownership & Processing

You retain ownership of all data you submit to the Platform. We process your data solely to provide our services. For healthcare providers, we act as a business associate under HIPAA and process protected health information (PHI) only as directed. Healthcare providers must accept our Business Associate Agreement during onboarding before using the Platform to process PHI.

5. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the Platform's functionality
• Transmit malware or other harmful code
• Collect patient data without appropriate authorization and consent

6. Payments & Billing

Paid plans are billed monthly. You authorize us to charge your payment method on file. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial billing periods.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for service interruptions beyond our reasonable control.

8. Limitation of Liability

To the maximum extent permitted by law, Formisoft shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Platform.

9. Termination

We may terminate or suspend your account if you violate these Terms. Upon termination, you may request an export of your data within 30 days. After 30 days, we may delete your data.

10. Intellectual Property

Formisoft and its licensors retain all rights, title, and interest in and to the Platform, including all trademarks, service marks, logos, source code, and documentation. Nothing in these Terms grants you any right to use Formisoft's intellectual property except as necessary to use the Platform under these Terms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Formisoft and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Platform, your violation of these Terms, or your violation of any applicable law or regulation.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of the Platform after changes constitutes acceptance.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware and applicable United States federal law, without regard to conflict of law principles.

14. Contact

For questions about these Terms, contact us at legal@formisoft.com.